DATIS is seeking a Director of Customer Support and Professional Services. For this role, you should have practical experience leading a growing department of degreed professionals in the field of Human Resources and Payroll who are supporting a SaaS system. DATIS offers a small and innovative company atmosphere that enables our employees with the tools they need to succeed in producing impactful work. Our team consists of bold and passionate individuals that thrive in our relaxed and casual environment.
If you are a self-motivated and hard-working individual with an insatiable drive for results, passionate about helping others find strategic solutions to their challenges, and you have an inherent hospitality mindset to provide positive experiences and leave lasting impressions, then this is the right role for you. This position is one that requires a data driven approach to staff motivation and mentoring, professional skill development of team members, researching client issues, and ensuring that Service Level Objective (SLO) and Service Level Agreement (SLA) thresholds of support are met.
You should possess a passion for customer service – creating a positive, yet accountable environment in which team members can confidently provide predictable and timely quality support.