DATIS is seeking a Director of Customer Experience to lead our HCM and Payroll Software Support and Professional Services teams. DATIS offers a small and innovative company atmosphere that enables our employees with the tools they need to succeed in producing impactful work.
If you are results driven, passionate about helping others find strategic solutions to their challenges and have an inherent hospitality mindset to provide positive experiences, then we have the job for you. This position is one that requires a data driven approach, staff motivation and mentoring, professional skill development of team members, researching customer concerns, and ensuring excellent customer experience.
You should possess a passion for customer service – creating a positive, yet accountable environment in which team members can confidently provide predictable and timely quality support.
What would you do all day?
It's essential that you have:
It's preferred you have:
Who We Are:
The purpose and passion of DATIS is building better software to support the missions of organizations that impact lives for social good.
We provide a completely unified HR and Payroll SaaS platform that enables health and human services organizations to increase visibility, maximize resources, and better achieve their mission.
Though founded over 20 years ago, we operate like a start-up: fast-paced and rapidly growing. The DATIS team is intense and passionate about what we do, and we work with freedom and responsibility in a casual environment. If you're a team player who is resourceful, committed to results and unafraid of a challenge, you'll be a great fit for DATIS.
What are the benefits?
DATIS recognizes that our employees are central to our success. We offer a comprehensive benefits package including 100% employer paid medical insurance, 401k plan with company match, unlimited PTO, student loan reimbursement, paid parking, and more.
As a part of the application process, candidates are asked to complete an assessment by The Predictive Index. We consider the results as one factor alongside other qualifications.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.