Solution Specialist

What would you do all day??

  • Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request
  • Provide telephone and email support to internal and external customers 
  • Manage a queue of HR, Payroll and Benefits Administration cases, prioritizing issues based on severity and customer impact
  • Solve complex problems, drive change, and implement solutions
  • Handle sensitive customer issues
  • Work with other Solution Specialists and Developers to identify solutions or workarounds
  • Maintain your knowledge of new functionality and compliance changes
  • Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
  • Perform efficient incident management while maintaining support quotas 

It would be really nice if you had....

  • A successful track record of managing multiple urgent priority issues concurrently
  • Experience working with software delivery and support (experience with SaaS would be awesome!)
  • Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility
  • College degree in human resources, computer science, or business administration
  • Certified Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
  • Certified Professional in Human Resources (PHR)
  • Certified Payroll Professional (CPP)

It's essential that you have....

  • 2 or more years experience supporting or implementing HRIS, Payroll and Benefits Administration software solutions or software consulting and deployment experience
  • Excellent analytical, problem solving and multi-tasking skills
  • Strong technical problem solving skills, with an ability to troubleshoot complex application issues
  • Proven ability to collaborate and build strong relationships with customers and internal resources
  • Ability to generate a sense of urgency and rally appropriate teams
  • Able to deal with the stress related to resolution timeframes and conflicting/competing priorities
  • Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English